Return & Exchange Policy

Thank you for shopping with The Waterlily!

We want you to be happy with your purchase. If you’re not satisfied, you may request an exchange within 3 days of receiving your order, subject to the following terms:

Exchange Period:

Products return must be initiated to us within 3 calendar days from the date of delivery.

Condition of Items:

Returned items must be unused, unworn, with original tags and packaging intact.

No Refunds:

We do not offer refunds under any circumstances. Only exchanges are permitted.

Exchange Process:

Contact us within 3 days of delivery at THEWATERLILYCO25@gmail.com

 or +91-8849321835 (WhatsApp).

Share your order number, photos showing the issue (if any), and what you want in exchange.

We will confirm eligibility and send you return instructions.

Shipping Costs:

Return shipping costs for exchanges are the responsibility of the customer unless the item is defective or damaged.

Defective or Damaged Items:

If the product arrives defective or damaged, please notify us within 3 days. We will arrange an exchange at no extra cost.